So read the Consumer Rights guide first, then if things go wrong, this guide's here to show you how to push your complaint to the max. It includes free template letters for faulty goods, dodgy digital content and shoddy services, plus a new free onlin

So, the first step is to complain directly to the company in question. It’s best to put your complaint in writing, either in a letter or by email. If the company has an official complaints procedure, follow its instructions and be sure to escalate your

Filing a complaint can be a lengthy and stressful process. It’s important to ask yourself if filing a complaint is worth your time — particularly if you have a lot of other things to do. Example: you buy a $5 box of hair dye that fails to dye your hai