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How to Answer Difficult Questions

33,110 views October 31, 2017 4:05

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ChannelCommunication Coach Alex Lyon

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How you answer difficult questions after a presentation is important. It's easy to lose your composure when you face tough questions during Q&A.

FREE 7 Instant Tips for Confident & Composed Public Speaking: alexanderlyon.com/
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Most importantly, do not use any of the hostile, aggressive, prickly language in the question itself.

Instead, use a cost-benefit-analysis style answer.

Step one: Acknowledge the real COSTS (or other issues) that the question brings up.

Step 2: Pivot to your own answer.

Step 3: Explain the BENEFITS and build an affirmative case for the solution you are suggesting.

Responding to challenging questions takes both mindset and skills. These steps will get you started.

Here’s the Full Series:
Direct Questions (Part 1): youtube.com/watch?v=b4kLTqbxVUU
Hostile Questions (Part 2): youtube.com/watch?v=HG1rw-obHDc
Multi-Part Question (Part 3): youtube.com/watch?v=TS5Q0fdprJA
Question Flood: (Part 4): youtube.com/watch?v=0O65oM6FTg0
“Good Question” (Part 5): youtube.com/watch?v=Do5Lpm3v1MY
Should you say, “I don’t know”? (Part 6): youtube.com/watch?v=F6BPzaSUDQA

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Get to know Alex (video): youtube.com/watch?v=owjHoxQuKNU

Communication Coach, this channel, helps rising leaders like you increase your impact and lead your teams with more excellence. The channel focuses on communication skills for leaders, presentation skills, group and team skills, and conversation skills. If you're looking for self-paced communication skills training, this is the channel for you.

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About this tutorial

Communication Coach Alex Lyon published this 4:05 video tutorial on October 31, 2017. It has been watched 33,110 times on YouTube.

Category
Education
Duration
4:05
Published
October 31, 2017
Views
33,110
Likes
491

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