How To Be More Diplomatic & Polite - Business English

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There are times when we need to be direct in business, but there are also times when we need to be more diplomatic and polite. In this Business English lesson, I share 6 great tips to help you communicate successfully in meetings, negotiations & discussions.

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The 6 tips/chapters in this lesson:
0:00 Intro
1:27 1. Use softeners
4:22 2. Use negative questions
5:46 3. Listen and show understanding
6:53 4. Use the word "sorry"
7:36 5. Avoid negative words
8:44 6. Use modal verbs - could, would & might
9:29: Your turn! Try this task

The task
Can you make the following sentences more diplomatic & polite? Leave your answers in the comments:
1. There’s a problem with the software. (tip 1)
2. It would be cheaper to hire a freelancer. (tip 2)
3. A: He doesn’t have the right qualifications for the job.
B: I disagree! (tip 3)
4. Can I say something here? (tip 4 & 6)
5. I think that’s a stupid idea. (tip 5)
6. Can you send us more details please? (tip 6)

Music credits:
Intro music: Far Away by MK2
Background music: Honey and Milk by The 126ers