How to Break Bad News to Customers

Have you lost trust with your client because you had to break some bad news to them and they didn’t like it?

Do you sound wishy washy if a client asks you a question that you know how to answer correctly? answer to?

Jeff shares how you can break bad news and still sound like a Trusted Advisor in this video by answering the question directly and then elaborate on it. Most of us do the reverse when you have to give a client or co-worker bad news. The more you treat your client as a smart and well intentioned person you can start to use different words to help you become a Trusted Advisor.

Customer service speaker, Jeff Mowatt reveals how to deliver bad news to a customer.

ABOUT CUSTOMER SERVICE SPEAKER, CUSTOMER SERVICE & SALES TRAINER, COMMUNICATION STRATEGIST, JEFF MOWATT: When it comes to customer service expertise, Jeff didn’t just read the book – he wrote it! He’s the author of the best-selling business books, Becoming a Service Icon in 90 Minutes a Month and Influence with Ease. He heads his own training company and has written and produced 13 self-study coaching tools. His Becoming a Trusted Advisor column has been syndicated and featured in over 200 business and on-line publications. With over 25 years as a full time professional speaker, Jeff knows how to engage a group. With a Jeff Mowatt presentation, your team members get one of the most award-winning, engaging speakers in the country. Receive updates of Jeff’s free 30-second customer service tips at jeffsbusinesstips.com/

Subscribe to Jeff’s YouTube channel at youtube.com/channel/UCn91v8ldz2Gj1Mq4c_Oddfg?vi…

Check out his website at jeffmowatt.com/

To discuss booking Jeff for your team, contact: JC Mowatt Seminars Inc. 60 Wildwood Drive SW. Calgary, AB. Canada, T3C 3C5 1-800-JMowatt (566-9288)