How To Calculate SLA or TAT by excluding non business hours || Excel Tricks

In this tutorial, let us learn How To Calculate SLA or TAT by excluding non-business hours

Download the Excel file here:
drive.google.com/file/d/1UPR9B4ZmWVXAKiH9dWDNze…

Here, I will be showing with two examples one where I have the date and time fields in 2 different columns and other case I have the date and time in the same column.

Here, I have the reporting date and time; Response date and time. And Let us calculate the SLAs or Turnaround times.

Generally, what everyone does is a normal subtraction, with which we can’t exclude the non-business hours and hence, it will be reflecting the wrong results.

But, watch this tutorial to learn through advanced formula.

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