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How to Calculate Your Weighted Average Service Level

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How to Calculate Your Weighted Average Service Level

19,756 views October 25, 2019 3:57

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ChannelCareforCustomers

Description from the creator

In this video, I talk about how to calculate the weighted average service level in your contact centre. Which is probably the most important measure of success from a customer perspective.

It is essential to report accurate numbers as there could be significant impacts on the business if your figures are miscalculated.


Please note: The total call volume is 20,535. Between 0:57 and 1:15 it says 20,353. This is incorrect, applogies.

About this tutorial

CareforCustomers published this 3:57 video tutorial on October 25, 2019. It has been watched 19,756 times on YouTube.

Category
Education
Duration
3:57
Published
October 25, 2019
Views
19,756
Likes
248

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Further reading

  • Call Center Service Levels: Calculations, Metrics, & Industry Standards callminer.com

    Calculating Call Center Service Levels. Unfortunately, calculating call center service levels is a highly contentious issue. This is because the rate can easily be manipulated depending on the formula employed to calcul…

  • How to Calculate Weighted Average | Sciencing sciencing.com

    In mathematics, an average of a set of numbers provides a glimpse of how likely a given value is to appear in the set. The weighted average formula assigns different levels of importance to different outcomes in the dat…

  • Calculating Service Level in Weighted Average | Call Center ... freelancer.com

    Need to calculate Service level in Weighted Average. You must have call center experience. Skills: Call Center, Data Entry, Excel, Mathematics See more: teechart average weighted index, customer service call center proj…

  • Weighted Average Formula | Step by Step Calculation (Examples) wallstreetmojo.com

    The usage of the weighted average is quite broad. As for the weighted average example, we can talk about the weighted average cost of capital. In calculating the weighted average cost of capital, we take the cost of equ…

  • How to Calculate Weighted Average: 9 Steps (with Pictures) wikihow.com

    To calculate weighted average, first find the weight of each number you’re working with. For example, let’s say you’re trying to find the weighted average of your grades in a class. You got 82 on quizzes, 90 on exams, a…

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