How To Deal With Irate Customers (With Mock Call Sample)

When you're working in the call center, one of the things that you will have to get used to is the inevitable "irate customer". A call with an irate or angry customer can either make or break you. So which one will you choose? Of course, you want every call scenario to "make you" even stronger. ;)

In this video, I talk about my TOP 5 TIPS on how to deal with irate customers in the call center. I collaborated with one of my content creator friends, Cyka Niki, who runs the CYKA NIKI beauty, makeup, and lifestyle YouTube channel.

CYKA'S CHANNEL: youtube.com/cykaniki
OUR COLLAB ON CYKA'S CHANNEL: youtu.be/a-nEr5kcepo

Check it out guys if you wanna see the casual side of me. Haha! :)

SPECIAL THANKS to Jullian of Utterly Random Techie for providing the venue of our collab. Thanks Juls! :)

JULLIAN'S CHANNEL: youtube.com/channel/UCTvnDnRTjNsmWWsuKbL1ZxA

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