How to isolate trouble on your line | A CenturyLink technician walk-through

We've created a series of self-help and self-install videos to empower you to quickly get connected.

This video provides a few simple tips that could help you:

1. Quickly setup your CenturyLink internet service on your own
2. Restore your service
3. Improve the quality of service you currently have
4. Assist a technician that might be working for you, outside your home, and currently unable to come in

We walk specifically through:
1. Understanding if the issue is caused by CenturyLink equipment, or equipment inside your house
2. How we determine if a fee may be associated for a technician visit, and how you can avoid a fee
3. What is a "DMARC", or "demarcation point"?
4. How to open the box, including safety notes
5. Locating the telephone jack behind the modules
6. Where and how to plug in a normal, standard telephone cord to confirm dial tone
7. What to do if you are unable to confirm dial tone in the initial jack
8. When to actually call CenturyLink and confirm what steps you have tried already

For more information, please visit:

centurylink.com/home/help.html

or

centurylink.com/home/help/home-phone/how-to-tro…

Thank you for choosing CenturyLink and have a great day!