How to lodge complain to west Bengal Consumer Affairs

The Consumer Affairs Department was set up in September 1999 for protecting the interest of consumers as envisaged by the Consumer Protection Act. 1986. State Consumer Disputes Redressal Commission, 21 Consumer Disputes Redressal Forum, the Directorate of Legal Metrology and Directorate of Consumer Affairs & Fair Business Practices are functioning under this Department.
1. The State Consumer Dispute Redressal Commission sits at
Bhavani Bhavan, Alipore, Kolkata – 700 027.
2. Consumer Disputes Redressal Forum are situated at District
Head Quarter. There is additional Forum in Kolkata and
Darjeeling District. A Circuit Bench has been opened at
Alipurduar under District Forum Cooch Behar.
State Consumer Disputes Redressal Commission (with an
Additional Bench) consists of President. Besides there are four
members (including 2 of Additional Bench) and other officials.
Each Consumer Disputes Redressal Forum consists President
and two non-judicial members and other officials.
3. In addition, to promote and protect the right of the Consumer
there are Consumer protection council at State and District level
headed by M.I.C. and District Magistrate respectively.