How to Anticipate the Customer's Needs - Lessons from 'The 10¢ Decision'

Every Friday, I'm going to share not only a lesson from the book, but some behind-the-scenes insights into each. First up, how to anticipate your customer needs and what a difference it makes. Get the book: www.laurieguest.com/book

About Laurie Guest, CSP
An entrepreneur, keynote speaker and author, Laurie Guest, CSP is a “go-to" resource for customer service excellence. For more than two decades, she has shared her practical point of view on customer service and staff development with audiences and companies across the country, blending real-life examples and proven action steps for improvement. Her latest book, The 10¢ Decision: How Small Change Pays off Big, presents her most sought-after and impactful strategies to find and retain the best staff and highest-quality customers while delivering exceptional guest experiences.

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