HOW TO CLAIM COMPENSATION FOR FLIGHT DELAYS| AIRHELP

HOW TO CLAIM COMPENSATION FOR FLIGHT DELAYS| AIRHELP
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How to Get Compensation When Your Flight is Delayed or Canceled


Flight delays and cancelations are regular occurrences in air travel. When one or the other happens, it’s important to understand your rights and what compensation you are entitled to as a result of a delay or cancelation.


The U.S. and European Union (EU) have different regulations and policies regarding delays and cancelations for passengers on flights to/from/within their respective countries. When you read through the U.S. and EU guidelines, you’ll notice that air travel involving the EU offers more passenger protection than what’s available in the United States.

This video will outline when you’re entitled to compensation as a passenger, rights you have, and credit cards that provide travel coverage when flight issues occur.

U.S. Department of Transportation

Unlike the EU, the U.S. does not have an umbrella regulation protecting passengers with flight issues. While you don’t have as much protection in the U.S. as with the EU, the U.S. Department of Transportation (DOT) does provide compensation in some instances including:



Delayed and Canceled Flights

Overbooking

Baggage Damage, Delays, and Loss

Delayed and Canceled Flights

Delays or Cancelations that Don’t Require Compensation



Bad weather, air traffic delays, and mechanical issues can be difficult to predict and sometimes outside of the control of the airline. With that said, passengers are not required to be compensated by the airline if your flight is delayed or canceled for these bad weather, air traffic delays, or mechanical issues.



If you find yourself with a delayed flight due to one of these reasons, ask the original airline if it will pay for a ticket on another airline. The DOT does not require the airline to offer compensation but it doesn’t hurt to ask.

With no federal compensation requirement for delayed passengers, refer to the policies of the operating airline to determine what compensation the airline will offer. If a significant delay occurs, ask the airline if it will compensate you for meals during the delay.

If the airline doesn’t immediately offer you compensation for your meals or expenses incurred during the delay, you may be able to get reimbursed for expenses incurred under Article 19 of the Montreal Convention by filing a claim with the airline. If that claim is denied, you could also pursue reimbursement in court.


For travelers with a canceled flight, the airline should rebook you on its first flight with available space to your destination at no additional charge. If the rebooked flight requires a significant delay, ask the original airline if it will pay for a ticket on another airline.


Tarmac Delays

Another situation that may arise that does not require compensation is a tarmac delay on a domestic flight. These can occur before taking off or after landing. The DOT prohibits most U.S. airlines from remaining on the tarmac for more than 3 hours unless one of the following occurs:


a safety or security risk occurs and the pilot determines the aircraft cannot taxi to the gate and deplane its passengers


air traffic control determines that there would be significant interruptions in airport operations if it allowed the pilot to taxi to the gate or another location to deplane passengers
If you experience a tarmac delay on an international flight operated by a U.S. airline, the DOT time limits do not apply. Any time limits and/or corresponding protocols are set by the airlines.



U.S. airlines must provide passengers on domestic and international flights with food and water no later than two hours after a tarmac delay begins. The airline is required to keep the lavatories operable and medical attention must be available.