Consider the following items when you create or update a notification: Your notification recipients must be active users and have a valid email address defined.
Email scripts allow for business rule-like scripting within an outbound email message. With mail scripts, you can dynamically change the email output of your system based on different criteria.
1) Use an email notification script which would look something like the below: (function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ template,
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