HOTEL RECEPTIONIST / FRONT DESK AGENT Interview Questions and Answers Tutorial!

Get Richard's PDF guide to PASSING your Hotel Receptionist + Front Desk Agent interview: passmyinterview.com/hotel-receptionist-intervie…
In this video Interview Training tips expert, Richard McMunn, teaches you how to prepare for a Hotel Receptionist and Front Desk Agent interview.

Not only will he give you tips on how to PASS your interview, but he will also give you TOP-SCORING ANSWERS to make sure you are fully prepared an focused.

This video is suitable for the following jobs:
- Hotel Receptionist;
- Hotel Front Desk Agent;
- Hotel Front Desk Clerk;
- Hotel Front Office Receptionist.

LIST OF HOTEL RECEPTIONIST / FRONT DESK AGENT INTERVIEW QUESTIONS AND ANSWERS
Q1. Tell me about yourself and why you want to be a Hotel Front Receptionist / Desk Agent?
Q2. What are the most important skills and qualities needed to be a Hotel Receptionist / Front Desk Agent?
Q3. Why do you want to work for our Hotel as Front Desk Receptionist?
Q4. Give me a few examples of good customer service?
Q5. Describe a time when you went above and beyond what was required?
Q6. What makes you think you are suited to the role of a Hotel Receptionist / Front Desk Agent?
Q7. What does the job of a Hotel Receptionist / Front Desk Agent entail and what particular skills do you have that match the role?
Q8. What experience do you have that would be suitable to the Hotel Receptionist role?
Q9. Give an example of when you have delivered outstanding customer service?
Q10. How would you deal with an angry or frustrated hotel guest? What would you consider when dealing with them and why?
Q11. Describe the steps you would go through when dealing with a customer or hotel guest complaint?
Q12. A hotel guest telephones reception to make a complaint at 2am in the morning. Limited staff are on duty - how would you deal with the complaint and what would you say to them?
Q13. Describe a time when you were flexible in a work-related situation.
Q14. Where do you see yourself in 5 years' time?
Q15. Tell me about a time you had a conflict at work or with another team member?
Q16. When have you worked as part of a team to complete a difficult task?
Q17. Why do you want to leave your job?
Q18. What are your strengths?
Q19. What’s your biggest weakness?
Q20. How would you deal with a team member at the hotel who was not pulling their weight?
Q21. That’s the end of your Hotel Receptionist / Front Desk Agent interview. Do you have any questions for the panel?
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passmyinterview.com/hotel-receptionist-intervie…