How to draw a Simple Process Map

Søren Pommer demonstrates how to draw a simple process map, and why keeping it simple can be very beneficial to your business.

TIMESTAMPS
What is Process Mapping? 00:32
How to draw a simple Process Map 01:19
Swimlanes 01:53
Events 02:28
Activity 03:14
Decisions 04:04
Work Instructions 04:54
Next Steps 05:36

SUMMARY
- Draw a Process Map (a swimlane diagram) with an active name and an outcome
- Draw a swimlane for each role which is involved
- Draw an event to demonstrate what starts the process
- Use activity shapes to represent jobs to do
- Decisions can be used to show how a process can split into multiple paths
- Write work instructions for activities with best practices
- Digitalise your process map so that it is easy to update and share

RESOURCES
A written guide to process mapping - gluu.biz/simple-process-mapping/

Guide to process success - gluu.biz/process-improvement-plan/

Gluu Help Centre, Process Mapping with Gluu - intercom.help/gluu/process-hierarchy-and-proces…

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