How To Easily Make Someone Take Action

Last weekend we travelled to Marbella for my best friend's wedding so I took the cover off my MacBook air to make it lighter to carry in my hand luggage.

(Secret guilty pleasure alert... I LOVE working uninterrupted on aeroplanes!)

As I took the cover off I noticed that three screws were missing from the casing on the bottom.

When I called the Mac Store they told me they'd forgotten to tighten the screws after I'd recently had the keyboard replaced and they needed to order some more in to replace them.

Three days later I picked up a message on my voice mail that said my screws had arrived and were ready to be fitted.

The person who left me the message told me his name, the time and date of the call and one other incredibly important piece of information which when I heard it, stopped me dead in my tracks.

One tiny little piece of information designed to stimulate massive and immediate action.

The kind of information, great businesses are built on.

If you want to know what sets great businesses apart from mediocre businesses, you're going to lap up this week's episode of WAHM TV.

After you've watched it I want you to tell me where you can use this amazing best practice to tighten things up in your business.