How to Remove Negative Seller Feedback 2020 Amazon Seller Central

Go to the Feedback Manager.
In the Recent Feedback table, next to the Order ID you want to request feedback removal, select Request removal under the Actions column.
For more information on our guidelines and policies on feedback removal, see When buyers want to remove feedback.


Since buyer feedback is a direct reflection of their Amazon shopping experience, we can only remove feedback for these reasons:

- The feedback includes words commonly understood to be obscene or profane.
- The feedback includes seller or buyer-specific, personally identifiable information, including email addresses, full names, or telephone numbers.
- The entire feedback comment is a product review.
- Please note that product reviews are buyers’ opinions about if they liked or disliked the product, assuming they received the product they were expecting to receive in the condition they expected to receive it in. Comments about the accuracy of a product description and/or the condition of a product will be retained because sellers are responsible for delivering a product that matches what is described on the product detail page. This includes ensuring new products arrive in an undamaged, complete, and working state and used products arrive as described.

Amazon may strike-through feedback in the following cases:
- The entire comment is related to a delayed or undelivered order, which you shipped on time by using Buy Shipping services.

We encourage you to use Feedback Manager to post a public reply in response to any Customer Feedback. This will enable buyers to view your response to the feedback and potentially withdraw a negative feedback. To post a public reply, please follow the steps below:
1. Go to the Feedback Manager.
2. In the Recent Feedback table, next to the Order ID, select Post a public reply under the Actions column.

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