How to Change Customer Service Email Address Notification Seller Central

Change all notification emails here: sellercentral.amazon.com/notifications/preferen…

Get Amazon Consulting at myamazonguy.com/

#amazonselling #amazonseller #amazonfba

Buyer-Seller Messages FAQ
The Buyer-Seller Messages page facilitates communication between buyers and sellers in the Amazon store. It allows buyers and sellers to communicate with each other in ways that help protect the privacy of both parties, including assigning a unique, anonymized email alias to each buyer. Sellers can utilize the anonymized email alias the same way as a real email address. Furthermore, the anonymized email alias remains the same for all future contact with the same buyer. Buyers receive assigned a unique email alias for each seller relationship.

Contact Buyer page
Why did you change the Contact Buyer experience?
You can now use templates that have Amazon-supplied content so that you do not have to enter repetitive content. These templates bring consistency to the style and tone of messages buyers receive. Additionally, the text provided by Amazon will be automatically translated into the default language of your buyer’s marketplace.

Why are some contact reasons unavailable?
On the Contact Buyer page, contact reasons are available for you based on the order status and specific product categories. For example, if the order has not been completed yet, you'll see the option to contact the buyer to report an unexpected problem, but you won’t yet have the option to contact the buyer regarding a return.

Message delivery
Why did I receive a notification from Amazon that my message could not be delivered?
A buyer can opt out of receiving unsolicited messages from all sellers. This means that your email will be blocked, and you will receive a bounce back email with instructions for contacting the buyer in case of critical issues. This opt-out does not apply if the buyer messages you first, as long as you reply on the same message thread. If your response is blocked, please try responding to the buyer on the original message thread (instead of starting a new one), and make sure that their original message is included in your reply.

Note: If you do not want to receive a bounce back message when a buyer opts out of seller communications, see the “How do I block the bounce back message?” section below.
Can buyers opt out of messages from sellers?
Yes, Amazon allows buyers to opt out of receiving unsolicited messages from sellers. However, when buyers initiate contact with you, they cannot opt out of responses from you.

How do I send messages that are critical to completing the order if my message was blocked?
Amazon does not block messages if they are necessary for completing an order. If your message was blocked, it is either because the buyer opted out of non-critical messages from sellers, or Amazon treats the selected contact reason as one that is not critical for completing the order.

See Send a critical message to a buyer for instructions.

What kind of messages are critical to completing an order?
The following messages are considered critical to complete a buyer's order:

Product customization questions
Delivery scheduling
Issues with a shipping address.
The following messages are not critical to complete an order:

Requests for seller feedback or buyer reviews
Order, shipment, delivery, or refund confirmations. Amazon already sends these emails
Proactive customer service, for example: product manuals, tips for using the product, answers to frequently asked questions, suggestions if something goes wrong
Out-of-stock or delay notifications, or offers of alternative products (please cancel the order instead).
How do I block the bounce back message?
You can choose to stop receiving a bounce back message when buyers opt out of seller communications.

Warning: If you block the bounce back message, you will not be able to confirm whether a message to a buyer was blocked or delivered.

Click Settings Notification Preferences .
Next to Messaging, click Edit.
Clear the Buyer Opt-out check box, and then click Save.
When a buyer contacts me, where is the message sent?
The email will be sent to the customer service email address you entered on your Account Info page.

How do I know whether Amazon has delivered my email to a buyer?
In Buyer-Seller Messaging, you can view communications that have been delivered to the buyer by clicking the Response Needed dropdown filter and selecting Sent messages instead.

I usually provide the buyer's email address to my delivery carrier to notify the order has shipped. Can I do this with the anonymized email alias?
No. You should use Amazon’s existing processes to confirm a shipment.