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How to Communicate Successfully Using Email: Customer Service Training

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How to Communicate Successfully Using Email: Customer Service Training

46,608 views October 25, 2015 5:38

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ChannelDon R. Crawley, IT Customer Service Speaker

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Business runs on email. Learn how to avoid common email communication mistakes in this customer service training video. Learn the importance of descriptive subject lines, proofreading, and including contact information. IT author and speaker Don Crawley shows examples of both good and bad email communication.

#customerservice #helpdesk #servicedesk

📺 Learn the six steps in a successful tech support session: youtu.be/OiC4gUa3xak

🎬 Learn seven ways to improve your empathy: youtu.be/bkmmZmbbBVo

🎬 Here are four magical customer service phrases (What to say in nearly any situation): youtu.be/TqYT8A7ybNo

What is Compassionate Geek?

The Compassionate Geek is a book by author/speaker Don Crawley to teach IT people how to get along so they can work together, get things done, and take care of customers (and each other). (amazon.com/exec/obidos/ASIN/0983660735). It's also an online training course on customer service for IT professionals, including IT customer service training videos and more.

Learn more at: CompassionateGeek.com

About this tutorial

Don R. Crawley, IT Customer Service Speaker published this 5:38 video tutorial on October 25, 2015. It has been watched 46,608 times on YouTube.

Duration
5:38
Published
October 25, 2015
Views
46,608
Likes
383

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Further reading

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    This customer service email tip isn’t an insult. Instead, it’s about clarity and empathy. Complex or technical concepts somehow get even more complex within the framework of a customer email. When you need to explain a…

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