How to Handle a Really Angry Person: Customer Service Training 101

Sometimes, our customers or colleagues might get really angry. Here are some tips on dealing with someone who is really angry.

Please note: If you feel that you're in physical danger from the angry person, get to a safe place immediately.

Don Crawley brings humanity into the world of technology through keynote speeches, conference breakout sessions, corporate training, online training, books, videos, a blog, and a podcast. His work revolves around people skills for I.T. people, including I.T. customer service, teamwork, communication, and compassionate leadership for I.T. managers and supervisors.

Most of Don's material is created in response to questions and comments he receives from clients, meeting planners, audience members, and Compassionate Geek community members. So, he invites you to SUBSCRIBE and ask any of your customer service, communication, or leadership questions or leave a comment.

Learn more about Don's work at doncrawley.com

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