How to provision Dynamics 365 Omnichannel for Customer Service

In this video, you’ll learn how to provision your Dynamics 365 Omnichannel for Customer Service environment to enable the social channels that are now available in the April 2020 release.
This process gives Omnichannel administrators the ability to add more social channels to their Omnichannel environments so that their agents can receive messages from a variety of social media platforms.

Learn more: docs.microsoft.com/en-us/dynamics365/omnichanne…

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