How to Handle an Angry or Abusive Customer: Customer Service Training 101

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Learn five critical success factors for how to handle an angry or abusive customer.

Links mentioned in the video:
healthline.com/health/mental-health/how-to-cont…
doncrawley.com/how-to-deal-with-an-angry-type-a…
doncrawley.com/how-to-deal-with-an-irate-custom…

#customerservice #helpdesk #servicedesk

📺 Learn the six steps in a successful tech support session: youtu.be/OiC4gUa3xak

🎬 Learn seven ways to improve your empathy: youtu.be/bkmmZmbbBVo

🎬 Here are four magical customer service phrases (What to say in nearly any situation): youtu.be/TqYT8A7ybNo

What is Compassionate Geek?

The Compassionate Geek is a book by author/speaker Don Crawley to teach people how to get along so they can work together, get things done, and take care of customers (and each other). (amazon.com/exec/obidos/ASIN/0983660735). It's also an online training course on customer service for IT professionals, including IT customer service training videos and more.

Learn more at: CompassionateGeek.com