HDTutorial
EN
How to Deliver Bad News: Customer Service Training 101

Playback starts YouTube’s embedded player (privacy-enhanced mode).

How to Deliver Bad News: Customer Service Training 101

52,255 views November 1, 2014 3:01

Watch on YouTube
ChannelDon R. Crawley, IT Customer Service Speaker

Description from the creator

doncrawley.com Learn the five rules for delivering bad news in this customer service training video by author and speaker Don R. Crawley. This tutorial shows you how to deliver bad news in a way that treats both the giver and receiver with respect and dignity. No one likes giving or receiving bad news, but with skill and finesse, damage can be minimized and important relationships can be preserved.

About this tutorial

Don R. Crawley, IT Customer Service Speaker published this 3:01 video tutorial on November 1, 2014. It has been watched 52,255 times on YouTube.

Duration
3:01
Published
November 1, 2014
Views
52,255
Likes
362

Tags

Share

This tutorial in other languages