HOW TO WORK WITH QUEUE

How to Use Amadeus Queues Efficiently – Beginner to Pro
✈️ Unlock the Power of Amadeus Queues – Complete Training for Travel Agents!
In this step-by-step tutorial, you'll learn exactly how to work with Amadeus Queues, a crucial part of the Amadeus GDS system. Whether you're a travel consultant, new agent, or GDS student, this video will guide you through the essentials of queue management.

🧾 What is a Queue in Amadeus?
A Queue is your automated diary 🗓️ and to-do list 📌 inside Amadeus. You can use queues to:
Send ✉️ and receive messages
Get reminders for pending actions
Organize tasks related to bookings, ticketing, schedule changes, group PNRs, and more!

📁 Queues are stored in Queue Banks – predefined by Amadeus for each Office ID, but also customizable for your team’s specific workflow.

✅ If a PNR (Passenger Name Record) requires a follow-up, it’s automatically placed in a dedicated queue — or you can manually assign it to the right queue when needed.

💼 In this video, you’ll learn:
How to access and manage queues in Amadeus
Queue structure and types (ticketing, confirmations, group PNRs, etc.)
Best practices for queue cleanup and efficiency
Time-saving tips to streamline your travel operations

💻 Whether you're handling complex bookings or daily admin, understanding Amadeus Queues is key to staying organized and productive.

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