How to Deal with Damage Claims from Moves

Damage claims are inevitable when you own a moving company. Mistakes happen. You want to set up a process so that you can deal with the claims right away and make sure you correct the issue with your customer and make them happy.

5 steps for moving companies to resolve damage claims:

1. Assess the damage
2. Repair, pay or start claims process
3. Resolve issue & get a signed agreement
4. Train your movers on the specifics
5. Reward your movers for no claims

I recommend using a claims process service company, who will facilitate all the paperwork for you and take all the administrative tasks off your hands. I used Claims Service International (CSI) to help with facilitating the claims process for our customers.

Having a process in place to deal with damage claims as they come into the office will help you resolve the issues and keep your customers happy. Oh yeah… and increase profits.

Get the full video training, summary, transcript, shareable quotes, and other posts related to this episode and topic at: louismassaro.com/damage-claims-from-moves/
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ABOUT LOUIS
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I’m Louis Massaro, author of 10 Rules of a Profitable Moving Company and founder of Moving Mastery, a mentoring, coaching, and education company dedicated to helping entrepreneurs in the moving industry increase profits by implementing proven strategies in marketing, sales, and operations.

I help entrepreneurs and business owners unlock their company’s full potential so that they can not only make more money but live a more balanced, fun and fulfilling life.

When I opened my first moving company in 2000, I was a 19-year-old kid that started by placing an ad in the yellow pages and renting a couple of trucks. At first, my office was the parking lot of the truck rental yard where I dispatched the crews out of my car. I was struggling to operate on a shoestring budget and maxed out credit cards. It was not a professional set up. When drivers and helpers came for an interview they thought it was a joke.

Although it wasn’t an easy start, every obstacle and setback were opportunities to learn. It took me a few years of making a ton of mistakes and constantly saying to myself “there’s got to be a better way to do this” before I really developed a solid process and system.

I finally mastered a system for running a very profitable moving & storage company, while also discovering how to have balance in my life and not work crazy hours. I took that system and started opening up several offices in cities throughout the US where we sold over $20 Million per year in moves.

I’ve also taught and continue to teach my system to others. My students have gone on to build their own multi-million dollar moving companies. They continue to thrive and profit while they are able to spend more time with family and doing the things they love in life.

I’m blessed to have had some tremendous success in the moving industry, building a nationwide company from scratch that provided a great service to tens of thousands customers each year. After 16 years in business, I’m fortunate to be able to have sold my companies and enjoy the fruits of my labor.

I’m passionate about helping entrepreneurs avoid unnecessary struggles and stresses while becoming more profitable in their business and happier in their lives! I hope that the free information on this site provides you with great value and look forward to meeting you some day.

Meet me at LouisMassaro.com

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