How to Build Effective Customer Success Plans

Every Customer Success Plan has a secret sauce that turns it from just a plan on paper to something a team can actually execute and deliver successfully. CS Plans should consist of the right balance of touch points, type of touch points and specific high value outcomes that guide customers along their roadmap to being fully entrenched and engaged with your solution.

View this session to learn how to:
1. Identify the high value problems your customers have that your solution can solve
2. Track the progress your customers have made towards solving these problems with your solution
3. Uncover additional high value problems the customer should be considering that you can solve for them
4. Deliver high value outcomes that create hard ROI and real impact on your customers' business

Speaker: Jackie Golden, CEO, LandNExpand

With over 20 years of a proven track record in the High Tech Industry as a change agent for building high performing customer experience models with effective, profitable services organizations at the center, she has become the “Go To” person for building the Ultimate Customer Success model.

She is an author, speaker and executive coach with a background that includes some of the top software companies such as Hyperion, Cognos, Ascential, IBM, Workfront and Socrata. She founded her company, LandNExpand, LLC in 2014. She has a passion for building a company wide customer centric approach for her client’s business strategies and operational excellence that has them raving about their results. She recently published her book “Green 2 Golden”, which is available on Amazon.com.