Apple just released this update to fix a FaceTime bug where users could not connect FaceTime calls with devices running older versions of iOS. Hopefully, this works for you and your mother since it involves you working on your device and not your mothers.
Changing DNS info may fix FaceTime connection issues To do this on iOS devices, simply tap Settings > Wi-Fi and then tap the blue “i” next to your Wi-Fi connection and tap the Configure DNS field (enter the DNS servers; 8.8.8.8; Goog ...
Fix – FaceTime poor connection. Just like it’s the case with camera, poor internet connection in FaceTime isn’t caused by the app itself 99% of the time. So, just try some common internet connection troubleshooting methods like we already discussed
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