How to Return Amazon Items Last Updated: March 12, 2020 - 7:20 EDT Did you order something on Amazon , but didn’t receive what you wanted, or received an item that wasn’t in the same condition as what you saw online?

For a conventional return, to return an item you ordered: Go to Your Orders to display your recent orders. To return a gift, see Return a Gift.; Choose the order and select Return or Replace Items.

Explain the reason that you want to return the item. Select the reason for the return in the drop-down menu. The different options include defective items, no longer needed, the wrong size, and other options.