HOW TO HANDLE CUSTOMER COMPLAINTS | Restaurant Customer Service Training

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00:00 - INTRO
06:26 - EQUIP OUR SERVERS TO APPRECIATE OUR CUSTOMERS WAY MORE
07:45 - ACT THE EXACT OPPOSITE OF WHAT YOU'RE EXPECTED TO ACT
09:10 - CONTROL THE CONVERSATION
11:21 - BUYING TIME


Previously, we talked about the five most common customer complaints that we receive in the restaurant. For today's show, I'm going to share with you some key pointers on how to convert a complaining customer into a loyal guest. Is it possible to turn fussy guests into loyal customers?

Customer complaints are crucial to any business. Do you know that you can calculate the lifetime value of your customers? Do you want to learn about the Art and the Science of resolving customer complaints and how it can lead to customer loyalty?

Then, don't miss watching this episode, and be with me until the last minute of this video! Master on how to handle customer complaints!

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