How to Maximize Customer Value | Chris Singh

#ProvingValue #Customers #CustomerSuccess

In this Chat and Learn episode, CSM Practice featured Chris Singh, SVP Customer Success Management, Customer Engagement & Experience at SAP, and talked about innovative ways to structure the conversation around value with customers, and easy tips to quantify the perceived value and customer experience.

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👉🏻 Whenever you’re ready...If you're an 𝘦𝘹𝘱𝘦𝘳𝘪𝘦𝘯𝘤𝘦𝘥 𝘦𝘹𝘦𝘤𝘶𝘵𝘪𝘷𝘦 𝘣𝘶𝘪𝘭𝘥𝘪𝘯𝘨 𝘢 𝘊𝘚𝘔 𝘱𝘳𝘢𝘤𝘵𝘪𝘤𝘦 𝘧𝘰𝘳 𝘵𝘩𝘦 𝘧𝘪𝘳𝘴𝘵 𝘵𝘪𝘮𝘦, there are three powerful ways I can help you fast-track success while avoiding common pitfalls:

1️⃣ 𝙎𝙩𝙚𝙖𝙡 𝙈𝙮 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙎𝙪𝙘𝙘𝙚𝙨𝙨 𝙆𝙋𝙄 𝘾𝙝𝙚𝙖𝙩𝙨𝙝𝙚𝙚𝙩

Tracking the right KPIs is the key to driving your CSM team to higher performance. Get my Customer Success KPI Cheatsheet and learn how to focus on the metrics that actually move the needle—so you can scale smarter and accelerate revenue growth.

Click here to download the workbook:
🔗 unlock.thecustomermethod.com/downloadcskpicheat…


2️⃣ 𝙅𝙤𝙞𝙣 11,000+ 𝘽2𝘽 𝙀𝙭𝙚𝙘𝙪𝙩𝙞𝙫𝙚𝙨 𝙖𝙣𝙙 𝙇𝙚𝙖𝙙𝙚𝙧𝙨

Every week, I share strategic insights and practical tools to help you hit your quarterly goals faster while scaling your CS operations efficiently. Don’t navigate this alone - tap into a thriving community of leaders who are optimizing their CS strategies and driving serious impact.

Click here to join:
🔗 unlock.thecustomermethod.com/newsletter

3️⃣ 𝘽𝙪𝙞𝙡𝙙𝙞𝙣𝙜 𝙤𝙧 𝙇𝙚𝙖𝙙𝙞𝙣𝙜 𝙖 𝘾𝙎𝙈 𝙏𝙚𝙖𝙢 𝙛𝙤𝙧 𝙩𝙝𝙚 𝙁𝙞𝙧𝙨𝙩 𝙏𝙞𝙢𝙚?

Building and running a customer success practice for the first time doesn’t have to feel like an uphill battle. With the right frameworks, you can achieve results faster than you think. I help experienced executives confidently build a proactive, high-performing CS team—without the guesswork and costly missteps of figuring it out alone.

Click here to learn more:
🔗 unlock.thecustomermethod.com/customersuccessf19…

📑 Check this blog to view the full transcript:
csmpractice.com/how-to-prove-value-to-customers/

Here are bonus resources to leverage the success of your customer expansion strategies!

⏬ FREE INFOGRAPHIC: Customer Health Score Facts
Learn more about Customer Health Score Trends:
csmpractice.com/infographics/customer-health-sc…

Here are some good reads:

📑 The Importance of Investing in Customer Success
csmpractice.com/importance-investing-customer-s…

📑 Customer Health Metrics That Matter
csmpractice.com/customer-health-metrics/

Watch this video to get a full understanding of how to Prove Value to Customers.
00:00 Intro
00:52 Customer Value and Customer-Centric
01:24 Customer Value Score
02:01 Delivering Customer Value
02:49 Quantifiable Value
03:34 Value Scoring Objectives
04:34 Customer’s Key Things
06:13 Outcome Scorecard
07:29 Sharing Value Score
11:14 Quantifying Score
12:53 NPS Score Indicator
13:38 Transactional Survey
14:07 Augmenting NPS
15:52 Business-Oriented Check
18:37 Value Scoring Recap