How to Set up Your Help Desk in Under 5 Minutes

This video talks about how to set up a help desk ticketing system for your customers.

But, why does your business need help desk software (proprofsdesk.com/) in the first place? Well, it needs this type of customer support software to deliver the best service to its customers.

In fact, 70 percent of consumers have already made a choice to support a company that delivers great customer service. Now, if you don’t have help desk software, supporting customers will give you a hard time.

As you set up a help desk ticketing system, you realize doing so is possible in a few minutes. It is as simple as using an email-like interface. Configuring help desk software enables the team to work collaboratively and see reports at the same time.

Operators can view all their customer-facing inboxes, such as @support, @billing, @sales, and @contact. As you use this cloud-based customer support software, you never lose track of tickets. Operators can see who is working on what, reply to customers right there in the help desk, use labels, priorities, and canned responses to support customers in the best way possible.

As you set up a service desk by ProProfs, you will also find that this software is integrated with the knowledge base (proprofsdesk.com/integrations/proprofs-knowledg…). You can create a self-service help center to service customers 24/7. Doing so even enables you to reduce your business support costs by up to 80 percent.

Then, we have live chat integration (proprofsdesk.com/integrations/proprofs-chat/) that allows customers to chat with your operators instantly and get instant answers to their questions anytime, anywhere.

Our help desk comes in-built with our world-class survey maker. You can send Net Promoter Score surveys and set up feedback forms on your website.

0:00 - Intro
0:12 - What is Proprofs Help Desk
1:09 - Proprofs Help Desk Features
3:05 - Adding Users and Teams
4:14 - Email Notifications
4:52 - Other Settings
5:25 - Ticket Management

Signup & setup your Help Desk now! proprofsdesk.com/signup/

#helpdesksoftware

Are you ready to take up the ticketing system help desk tour?
Tour here: bit.ly/2Stx6rr
Free trial here: bit.ly/2H8WvnZ

Be sure to subscribe for more information.
youtube.com/user/proprofs1?sub_confirmation=1

STAY TUNED:

Facebook ► facebook.com/proprofs
Twitter ► twitter.com/proprofs
LinkedIn ► linkedin.com/company/proprofs