Grievance Handling and Arbitration. The union’s main way of policing the contract is the grievance procedure. A grievance is a formal complaint by an employee or the union that management has violated some part of the contract. Under a typical contract,

A complaint or grievance can be a real or imagined feeling of dissatisfaction that an employee experiences in the course of their job. These complaints or grievances must then be communicated to management or the organization at large.

Effective grievance management is an essential part of personnel management. The managers should adopt the following approach to manage grievance effectively-Quick action-As soon as the grievance arises, it should be identified and resolved. Training must