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How to Empathy Map

195,873 views November 12, 2019 2:52

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ChannelNNgroup

Description from the creator

A 5-step process for creating empathy maps that describe user characteristics at the start of a UX design process.

Full article: nngroup.com/articles/empathy-mapping/
Enroll in live training: nngroup.com/courses/generating-big-ideas/

#UX #designthinking #empathymaps #mappingmethods

About this tutorial

NNgroup published this 2:52 video tutorial on November 12, 2019. It has been watched 195,873 times on YouTube.

Channel
NNgroup
Duration
2:52
Published
November 12, 2019
Views
195,873
Likes
1,744

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