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How to Acknowledge Customer Concern- and Why You Must

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How to Acknowledge Customer Concern- and Why You Must

77,465 views October 25, 2018 4:09

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ChannelMyra Golden

Description from the creator

This video is about conveying empathy and establishing rapport by acknowledging a customer's concern.

This video module is from my Customer Service eLearning suite. Learn more about my eLearning at myragolden.com/masterclass

About this tutorial

Myra Golden published this 4:09 video tutorial on October 25, 2018. It has been watched 77,465 times on YouTube.

Category
Education
Duration
4:09
Published
October 25, 2018
Views
77,465
Likes
796

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Further reading

  • 6 Email Templates to Respond to Customer Complaints - Stella ... stellaconnect.com

    Acknowledge the customer’s feelings – Showing empathy helps to establish a connection and humanize the brand. Be the brand hero – Tell the customer in positive, specific terms what you’ve already done or what you intend…

  • How To Acknowledge A Customer's Concern carew.com

    “Wow, I can’t believe you are going to have to X…” “That must have been frustrating.” Regardless of the words you choose, be genuine. When a customer presents you with a problem, you have been given an opportunity to bu…

  • Acknowledgment Of Customer Complaint - How to Guide ... legalzoom.com

    Make sure customers know how and where to make complaints. The harder it is to provide feedback to your company, the less apparent it is that you're receptive to their concerns. This may compound the problem that the cu…

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