5:25 How to Talk to Customers: Empathy, Tone and Making Personal Emotional Connections - Webinar Sample Myra Golden659K views
4:00 How to Handle Angry Customers: Acknowledgment as a tool to defuse anger Part 1 of 2 Myra Golden50K views
12:17 How to Preempt an Escalation to a Supervisor or Manager (How to Handle Angry Customers) Myra Golden31K views